How to delete your data

1. From Facebook (recommended)

1. Open Facebook in your browser or app.
2. Go to Settings & privacy → Settings → Apps and websites.
3. Find Nexora (if you already removed the app, it’s under the Removed tab).
4. Open Nexora with View and edit.
5. Under “Data deletion request” tap Send request.
6. Optional: tap Remove to revoke access. Facebook’s optional checkbox deletes posts made on Facebook and isn’t needed to delete your data in Nexora.

Facebook sends us your request and shows you a link with your confirmation code to track its status. We process it within 30 calendar days.

2. By email

Write to soporte@nexoragents.com with:

• Your full name.
• The email on your Nexora account.
• The connected Facebook Page or Instagram account.
• Confirmation that you’re requesting deletion.

We process requests within 30 calendar days.

3. What we delete

• Facebook and Instagram access tokens.
• Page, Instagram account and ad account IDs.
• Pending scheduled posts.
• Metrics associated with your account.
• Brand settings (voice, palette, etc.).
• Photos, Drive metadata and generated captions.
• Your user profile, if you explicitly ask.

4. What we keep after deletion

• Billing records: for as long as Costa Rican tax law requires.
• Audit logs: for up to 24 months.

5. Disconnect without deleting your account

If you only want to disconnect Facebook or Instagram, go to Configuración → Conexiones (Settings → Connections) and tap Desconectar (Disconnect). Your accounts are disconnected from Nexora immediately.

6. Contact

Email: soporte@nexoragents.com
Privacy: /en/legal/privacy