Refund Policy

1. 14-day guarantee

If Nexora isn’t for you, write to us within 14 days of your first payment and we’ll refund that payment in full. No questions asked.

2. What’s covered and what isn’t

• It covers the first payment of your subscription, monthly or annual.
• Renewals are non-refundable.
• Studio token top-ups are non-refundable.
• The guarantee doesn’t apply if your account was closed for breaching the terms.

3. How to request it

Email soporte@nexoragents.com from your account email within those 14 days.

• Card payments: Lemon Squeezy, the Merchant of Record for card payments, refunds the same card. Depending on your bank, it may take 5 to 10 business days to show up.
• SINPE Móvil payments: we refund you by SINPE Móvil to the same number.

When we issue the refund, we cancel the subscription.

4. Canceling isn’t the same as getting a refund

You can cancel anytime from the Lemon Squeezy customer portal (the link is in your purchase email) or by writing to us: you won’t be charged again and you keep access until the end of the period you already paid for. Canceling after the 14 days doesn’t refund the current period.

5. Your rights

This policy doesn’t limit any rights you have as a consumer under applicable law.

6. Contact

Email: soporte@nexoragents.com
Terms: /en/legal/terms